Privacy Policy

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1. Who We Are

dCourier is a same-day courier service based in Bishops Stortford, United Kingdom.

We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy or your personal data, please contact:

Email: info@dcourier.co.uk

2. Information We Collect

When you contact us or use our services, we may collect the following personal information:

• Name
• Company name (if applicable)
• Email address
• Phone number
• Collection address
• Delivery address
• Recipient name and contact number
• Delivery instructions
• Billing details

We only collect personal information necessary to provide our courier services.

3. How We Collect Information

We collect information when you:

• Contact us by phone
• Send us an email (via Microsoft Outlook)
• Message us via WhatsApp
• Request a delivery booking
• Receive an invoice

Basic website usage data (such as IP addresses) may also be collected automatically through our website hosting provider.

4. How We Use Your Information

We use your information to:

• Arrange and complete collections and deliveries
• Communicate with you about bookings
• Provide delivery updates
• Issue invoices and maintain payment records
• Maintain business and accounting records
• Comply with legal obligations

We do not use your personal information for marketing unless you have specifically requested this.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Performance of a contract – to provide the courier services you request
• Legal obligation – to meet tax, accounting, and regulatory requirements
• Legitimate interests – to operate and manage our business efficiently

6. Data Sharing

We do not sell, rent, or trade personal information.

However, in order to provide our services, we may share necessary information with:

• Subcontracted drivers or courier partners (where required to complete a job)
• Microsoft (Outlook email services)
• WhatsApp messaging platform
• Our website hosting provider

We only share the minimum information necessary to complete the delivery or communication.

Customers are responsible for ensuring they have permission to provide recipient personal details for delivery purposes.

7. Subcontracted Drivers & Data Protection

In some cases, we may subcontract delivery services to trusted courier partners or drivers.

Where this occurs, we will only share the minimum personal information necessary to complete the delivery, such as:

• Collection and delivery addresses
• Recipient name
• Recipient contact number
• Relevant delivery instructions

All subcontracted drivers are required to:

• Use personal data solely for completing the assigned delivery
• Keep all delivery information confidential
• Not copy, store, share, or use personal information for any other purpose
• Not retain personal data longer than necessary
• Report any loss or misuse of data immediately

We take reasonable steps to ensure subcontractors handle personal data securely and in accordance with UK data protection law.

8. Data Security

We take reasonable and appropriate steps to protect personal data from:

• Loss
• Unauthorised access
• Misuse
• Disclosure

Access to personal information is limited to what is necessary to operate the business.

9. Data Retention

We retain personal information only as long as necessary to:

• Complete delivery services
• Maintain business records
• Meet legal, tax, and accounting requirements

Financial records may be retained for up to 6 years in accordance with UK legal obligations.

10. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Request data portability (where applicable)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date.